Common purchase queries answered
Orders and Shipping
How do I place an order?
How do I place an order?
Simply add your desired items to the cart, go to checkout, fill in your shipping details, and complete the payment process.
Can I change or cancel my order after it is placed?
Can I change or cancel my order after it is placed?
Orders can only be changed or cancelled within 12 hours after purchase. Please contact us as soon as possible if you need to make any changes.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your shipment.
How long does shipping take?
How long does shipping take?
Delivery times depend on your location. Most orders are processed within 2-3 business days and shipped within 7-15 business days.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the total weight of your order. We sometimes offer free shipping promotions.
What should I do if I entered the wrong shipping address?
What should I do if I entered the wrong shipping address?
Contact us immediately with your correct address. If your order hasn’t shipped yet, we can update the shipping details.
Why hasn't my tracking information updated?
Why hasn't my tracking information updated?
Tracking may take 2-5 days to update. If you haven’t seen updates after 7 days, please contact our support.
If you need to swap an item
Orders and Shipping
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging.
How do I start a return or exchange?
How do I start a return or exchange?
Contact our customer support with your order number and the reason for return/exchange. We will provide instructions and the return address.
Are return shipping costs covered?
Are return shipping costs covered?
Return shipping costs are generally the customer’s responsibility unless the item is damaged or incorrect.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method.
Can I exchange an item for a different size or color?
Can I exchange an item for a different size or color?
Yes, exchanges are possible for size or color, subject to availability. Contact us before sending your item back.
Received a damaged or incorrect item?
Received a damaged or incorrect item?
Please contact us within 7 days of receiving your order, providing photos of the item and packaging, so we can assist you with a replacement or refund.